Shipping
Shipping & Delivery Information
Order Processing
All orders, regardless of shipping method or delivery address, may require +1-2 business day to process before shipping. Orders placed on a Friday- Sunday or Holidays may not be processed and shipped until the following business day.
Please note that orders may experience longer processing times during peak season, such as limited promotions and holidays.
If your order contains one or more backordered or preordered item(s), all items in your order, including non-backorder/preorder items, may be held so they can ship together. This could potentially extend the processing and shipping time of your order.
Issue With Tracking Info
We’re always happy to help, but we have access to the same tracking information as you. Please try to resolve issues with the carrier directly. If all else fails, please contact our support team directly for assistance at support@nonobrand.net
International Shipping, Delivery, and VAT & Duties
Orders may ship from Santa Barbara, California, or Hong Kong, depending on your location and/or stock availability.
Delivery times and shipping fees for orders outside the US are calculated at checkout based on the destination. All orders shipped outside the US are sent via FedEx carrier* with duties and taxes prepaid (DDP), so no additional charges should be applied upon delivery.
*Orders shipped from Hong Kong to Hong Kong will be sent via SF Express carrier
