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#Shipping. Return.
Order Processing
All orders, regardless of shipping method or delivery address, may require +1-2 business day to process before shipping. Orders placed on a Friday- Sunday or Holidays may not be processed and shipped until the following business day.
Please note that orders may experience longer processing times during peak season, such as limited promotions and holidays.
If your order contains one or more backordered or preordered item(s), all items in your order, including non-backorder/preorder items, may be held so they can ship together. This could potentially extend the processing and shipping time of your order.
Issue With Tracking Info
We’re always happy to help, but we have access to the same tracking information as you. Please try to resolve issues with the carrier directly. If all else fails, please contact our support team directly for assistance at support@nonobrand.net
International Shipping, Delivery, and VAT & Duties
Orders may ship from Santa Barbara, California, or Hong Kong, depending on your location and/or stock availability.
Delivery times and shipping fees for orders outside the US are calculated at checkout based on the destination. All orders shipped outside the US are sent via FedEx carrier* with duties and taxes prepaid (DDP), so no additional charges should be applied upon delivery.
*Orders shipped from Hong Kong to Hong Kong will be sent via SF Express carrier
Return Policy
Looking to return or exchange an order? No problem! Our easy 30-day return policy for everything (yes, everything) has you covered.
Any unused (no scuffs, scratches, or signs of wear), in-box (the original product box is intact, and any product accessories are still in the box) items can be returned within 30 days of the order’s delivery date for a refund, store credit, or exchange. Exchanges are not supported for orders outside the United States.
Your order’s original shipping fee is non-refundable. Any items that are used, customized, or not in their original box are not valid for return and will not be accepted.
If you received the wrong item or would like to return/exchange a damaged or defective product, please contact support@nonobrand.net.
United States
A flat $5.00 fee is deducted if you choose to return for a refund, while returns for store credit and exchanges are completely free. Once your return request is submitted, a QR code or prepaid return label will be provided for your convenience.
Start a Return or Exchange
- Visit our Return Center with your order number and the email address associated with your order in hand.
- Once your return/exchange request is submitted, you will receive a prepaid return shipping label that you can print or a QR code that you can show at the Happy Returns location to mail your item(s) back to us, as well as detailed return instructions.
- Once we receive your return, please allow 1-2 business days for your refund or store credit to be issued. Please allow 3-7 business days for an exchange order to be processed unless you have chosen the Instant Exchange option. Please note the expected ship date on our website for any backordered items in your exchange order.
International
Return shipping is the customer’s responsibility for orders outside the United States. A return shipping label is not provided for orders returned from outside the United States. We recommend mailing your return with a shipping method that includes a tracking service in case delays or exceptions occur with your return shipment.
Start a Return
- Visit our Return Center with your order number and the email address associated with your order in hand.
- Once your return request is submitted, you will receive detailed instructions for mailing your item(s) back to our warehouse in the United States. At this time, customers outside of the United States are responsible for return shipping costs to our warehouse.
- Once your return is delivered to our warehouse, please allow 3-7 business days for your refund or store credit to be issued. From there, it may take 3-7 business days for a refund to be processed and appear on your statement.
Refund Policy
The original shipping fee of an order is non-refundable, except in cases where we made a shipping error. Your refund will cover the value of the returned item(s) at the time of purchase plus sales tax (if applied), minus any discounts that were applied to your order. If you are located in the United States, the $5.00 return shipping fee will also be deducted from your refund. Your refund will be issued to your order’s original payment method once your returned items have been received, processed, and restocked at our warehouse. We cannot issue a refund to any payment method besides the original payment method used to place the order.
Exchange Policy
If you choose an exchange for your returned item(s), your new exchange order will be processed and shipped once your returned item(s) have been received at our warehouse, unless you are located in the United States and have chosen the Instant Exchange option before submitting your return. If you are owed a partial refund due to a price difference in your exchange order, please refer to the Refund Policy above. If there is a difference left to pay for the item(s) in your new exchange order, you will be asked to complete payment for the price difference prior to submitting your return request.