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#Shipping. Return.
Shipping Policy
Order Processing
We are committed to getting your order on its way as quickly as possible. All orders require +1-2 business days for processing before they are shipped, regardless of the final destination.
- Orders placed on a Friday, Saturday, Sunday, or a public holiday may not be processed and shipped until the following business day.
- If your order contains one or more backordered or pre-ordered items, your entire order may be held to ship together. This can potentially extend the overall processing and shipping time. We will notify you if this is the case.
Please Note: During peak seasons, such as major holidays (e.g., Black Friday, Christmas) or special promotion periods, orders may experience longer processing times. We appreciate your patience during these busy times!
Shipping Rates & Delivery Estimates
We believe in simple, transparent shipping.
- Shipping Cost: We are pleased to offer FREE standard shipping on all orders.
- Estimated Delivery Time: Once your order has been processed and dispatched, the estimated delivery lead time is 9-15 business days.
Therefore, the total estimated time to receive your order is the processing time plus the shipping time. You can typically expect your package to arrive within 10 to 18 business days from the date of your order.
Order Tracking
Once your order has shipped, you will receive a shipping confirmation email containing your tracking number(s). You can use this number to track your package’s journey to your doorstep. Please allow 24-48 hours for the tracking information to become active after you receive the confirmation email.
Return & Refund Policy
30-Day Return Window
You have 30 days from the date you receive your item to request a return.
We want you to be completely satisfied with your purchase. If for any reason you are not, we are here to help with our straightforward return process.
Return Eligibility
To be eligible for a return, your item must meet the following criteria:
- The item must be unused and in the same condition that you received it.
- The item must be in its original packaging, with all tags and accessories included.
- Proof of purchase (such as your order number) is required.
Please note that certain items, such as final sale items or gift cards, may not be eligible for return.
How to Initiate a Return
To start the return process, please follow these simple steps:
- Contact our customer support team at [return@nonobrand.net] with your order number and a brief reason for the return.
- Our team will review your request and, if approved, provide you with return instructions and a return shipping address.
- Securely package the item(s) and send them to the address provided. We recommend using a trackable shipping service.
Refunds
Once we receive and inspect your returned item, we will send you an email to notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-10 business days.
Damaged or Incorrect Items
We take great care in packaging your order, but if you happen to receive a damaged, defective, or incorrect item, please contact us immediately. Provide your order number and a photo of the issue so we can evaluate the situation and make it right as quickly as possible.
Still have questions?
If you have any further questions about our Shipping & Returns Policy, please do not hesitate to contact us. We're always happy to help!